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Job Description

• Connect with clients and health care providers to verify referral requests, facilitate the loaning and returning of health equipment, make reminder calls, and assist with equipment recalls if required.
• Select the appropriate medical equipment to match health professional referrals, complete minor adjustments to ensure appropriate fit for clients.
• Ensure the integrity of data collection and recording of all call/client trackers and statistical information.
• Provide instruction(s) on basic equipment use and respond to client enquiries regarding equipment set-up, returns, repairs and loan extensions.
• Contributes to a healthy and safe working environment.
• Accept financial and equipment donations to the Canadian Red Cross, and issue tax and non-tax receipts as needed.
• Provide essential finance support (such as vendor invoices, process accounts payable, support general ledger (GL) transfer etc.) in Calgary, AB based roles

Qualifications

• Interest and/or experience in providing exceptional customer service to Health Equipment Loan Program clients.
• Excellent interpersonal skills, including working in a busy environment.
• Ability to empathize with clients concerns to deliver service with compassion.
• Data entry experience.
• Excellent telephone manner with contact centre or multi-line phone system skills an asset.
• Demonstrated understanding and compassion of the aging population, including community resource knowledge and resourcing.
• Experience working with a diverse population an asset.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong organization skills.
• Some lifting of equipment is required. We recommend volunteers be capable of lifting up to 50lbs.
• Full training is provided; however, volunteers should be comfortable with using a computer, and have good written and conversational English. Other languages are considered an asset.
• Ability to work independently and to collaborate in a team environment.
• A satisfactory Enhanced Police Information Check or equivalent is mandatory for all personnel volunteering or working with the Red Cross.